Make sure, that there is no incompatibility problem with 3rd party add-ins: e.g.For further help, get in touch with your System Administrator. This confirms that security settings are the cause of the problem. Now Live Office options should be visible inside Microsoft Office. To confirm this, login to the computer with Windows Local Administrator user.In such case, trying to register dll will fail. If the the problem is seen only with standard user rights, the System Administrator may have changed or set Windows Group Policies due to which the current user account is unable to see or use Microsoft Office Add-Ins.Always test with Windows Local Administrator rights first:.
Your environment (installed software versions) always have to match the Supported Platforms Document for SAP BusinessObjects Products: KBA 1338845.Live Office add-in have to be always on the same release / service pack / patch version as your BusinessObjects environment (server and client tools): KBA 1376876.Note: Live Office add-ins should be kept enabled.įollowing troubleshooting best parctices are recommended, too:.A warning message can appear, please select: No.Click OK: from now the Live Office add-in should be listed too.Navigate to "crystal_addin_framework.dll" and select this file on the path: "\SAP BusinessObjects Enterprise XI 4.0\win32_x86".If Live Office is not enabled, configure manually the add-in in MS Office: Manage - COM add-ins - Go.Check the enabled add-ins: File - Options - Add-ins - Active Application Add-ins.How to enable Live Office add-in in Microsoft Office manually regsvr32 "C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crystal_addin_framework.dll" Note: Always use the valid file path from your local environment: e.g.Run the command: regsvr32 "\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crystal_addin_framework.dll".
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